Returns

Returns Policy

We are happy to assist with the return process for brand new, unused products that are still in their original packaging. Please notify us within 14 days of receiving your order.  Shipping costs for change of mind purchases are not covered and you'll be responsible for the product until we receive it.

Once we receive and inspect the product, we will process your refund. Please allow for 5-10 days to process the refund.

Faulty Product

We understand that every bottle is different, if you believe your product is damaged or faulty, please contact us within 7 days of receiving your product at hello@heylobottles.com.au